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Testimonials

I have drafted this letter to share with you the tremendous positive impact Norman’s Executive Coaching services have had on me, the department that I lead and the company at large.

I began to work with Norman in 2013 as an Executive Coach; I was seeking his advice to chart the vision for Finance as the company was growing quickly. As part of the process Norman conducted a 360 Degree assessment by interviewing my colleagues at the Executive level as well as our CEO. This exercise would help me gain valuable insight as to what they felt my strengths and areas for improvement were in role of CFO. In addition, he worked with me on a personality profile to better understand how my style would work within the organizational culture and expectations of my role. This was an enlightening experience that set the tone for the areas that I would be working on to achieve a higher level of success within the organization. READ MORE

JMarianne Caserta, CPA, CGMA, MBA, Chief Financial Officer

 

In mid-November, 2011, I was just about where I was sales-wise the year before, but I'm happy to say that by sticking to the business plan that Norman and I had worked on over the previous five to six months I reached my short-term goal for the last two months of 2011 and as a result increased total sales for the year by 8%! (and my business usually takes a slight hit in sales during the holiday season). Based on this I set a solid goal set for 2012 and I am extremely confident that I will attain it by using the skills and processes that Norman helped me to set in place. Now that we're halfway through the year I am on track with my goal and my sales to date are up 22.5% from last year! I highly recommend Heritage Hill Partners to any business owner reading this who is so busy with the day to day activities that's there's not enough time for you to plan for the future and grow your business.

Josh Donovan, South Shore Business Checks & Printing

 

As the Executive V.P. of Human Resources located in Paris, I had the functional leadership challenge of evolving an existing HR organization into an international team capable of meeting the professional challenges of a changing French global manufacturing business.

J. Dekker, Executive V.P., Human Resources, Sperian Protection

 

I highly recommend Norm to organizations and professionals looking to maximize their potential and who are open to change and having an honest look at themselves. Over the last decade I have kept in touch with Norm. Over time I have observed how he is particularly in tune with how The Organization has evolved amid technological and other changes. He is also genuinely interested in my progress and seeing that I’m maintaining my edge. Whenever we get together, I always learn something new that helps me.

Dan Doherty, Technical Director, Software Development

 

Norman thinks out of the box and he truly believes that in order to make changes and address the challenges of today, you cannot use the same thought processes and actions that helped to create them. Norm has the ability to challenge your thinking in a way that causes you to consider alternative approaches to the obstacles in your business that produce the outcomes you’re looking for. I believe he is ONE OF A KIND… It is a privilege and a pleasure to know him as a friend and a colleague.

I. Chalif, Owner, Atlantic Capitol Solutions

 

Since meeting Norman in 1998 and having the luxury of working with him I have both flourished in my career and my personal life. Norman opened my eyes and made me aware of what was happening in my environment. He strengthened my leadership skills and boosted my confidence; as a result I have been promoted twice and recognized for executive training.

L. Ranieri, Director, Technical Operations

 

Norm guided me through a process of reorganizing my department in a way that engaged and energized the whole team. In many ways, I attribute much of my success as a manager to the lesssons that I learned from him. I learned through the insight he shared and coaching that he was truly interested in my success.

A. Waples, Consulting Manager

 

I would like to take this time to Thank You for everything you’ve done for me. Without your objective analysis, coaching and contact referrals, I don’t think I would have had the confidence to follow the path I ended up following.

T. Reilly, Project Manager

 

I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.

Heather, Twin City Electric & Alarms

 

Global Organization Consulting

As the Executive V.P. of Human Resources located in Paris, I had the functional leadership challenge of evolving an existing HR organization into an international team capable of meeting the professional challenges of a changing French global manufacturing business.

Based on the initial geographical challenges we faced, I engaged Norm Gauthier to provide organizational consulting support in the U.S. I knew he was someone I could work with and trust, especially in working remotely with me from Europe. His experience, allowed him to quickly assess what we had, the major challenges we faced, and helped identify step by step what needed to be done. He also helped define the needs in terms of skills and competencies required in building an effective international HR presence.

He used his business consulting experience and knowledge of HR practice to carefully focus on individual and collective development 'gaps' creating conditions that allowed team members to take risks, experience new roles and ...in the end take on more of a leadership position. During this change management process, he took on individual and team coaching assignments in support of several organizational initiatives. He also developed several international train-the-trainer development modules, linking each to the staged development and roll-out of critical management tools.

Results of the work… we now have a worldwide HR organization that uses the same processes and tools despite their location in the world, which is rare for a Global company. Our HR members are recognized by Business Unit management as professionals they involve early in the change process to provide advice and counsel. And, with the focus on developing leadership and accountability at the operational HR management level, the team now exercises a different level of problem solving and collaboration that requires less leadership time and involvement in decision making.

An outstanding work quality that is very effective…Norman respects the fine line between the 'decision maker' and the team - thus creating a challenging environment for the boss and a safe environment for the team to take on initiatives and risk - learning conditions that we needed.

J. Dekker,
Executive V.P., Human Resources Sperian Protection

Executive Coaching & Consulting - Boston, MA

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