Our Business Philosophy

Our Company

At Heritage Hill Partners, we base our business Philosophy on a framework of partnership, experience, learning, risk and achievement, all leading to one purpose: achieving results for our clients. We work with our clients to deliver customized services based on a “value-added” standard of performance. We focus on practical solutions that support individual development and organizational effectiveness… that produce measurable results

Partnership: We bring the right resources together to achieve agreed upon results.
Experience: We are able to challenge our own thinking and the thinking of others.
Learning: We believe that continuous learning is an organizational differentiator.
Risk Taking: We provide supported risk taking to foster learning, innovation and growth.
Achievement: We believe that positive attitude and behaviors, motivated by specific goals, make it possible to achieve desired results.

Proven Processes that Work

People who attend a typical seminar retain, on average, only about 2% of information after just 16 days. It may have nothing to do with how well the seminar was presented; it's most likely because it was a one-time exposure that didn't incorporate effective learning methods for long term retention and application. Our methods are different and they work. When coupled with customized coaching, your return on investment can be dramatic….

"Xerox Corporation carried out several studies on coaching. They determined that in the absence of follow-up coaching to their training classes, 87% of the skills change brought about by the program was lost."

Business Wire, July 30, 2001

We make the difference

Our professional staff is committed to a common purpose, and we're available when you need us, where you need us, to help your organizational get results! Through our regional partnership and affiliation with Resources Associates Corporation, we have a network of senior associate a strategic partner located across the U.S. and Europe who are able to join forces and create a team to achieve results for you and your organization.

Our Guarantee

If, for any reason, you are not completely satisfied with the quality of our development or coaching programs, simply contact us at any time before the third session and tell us why. We will make things right or we will happily offer a refund less materials. To date, no client of Heritage Hill Partners has ever asked for a refund. We are confident that your experience will be educational, challenging and fun…while providing practical outcomes that support your achievement objectives.

Global Organization Consulting

As the Executive V.P. of Human Resources located in Paris, I had the functional leadership challenge of evolving an existing HR organization into an international team capable of meeting the professional challenges of a changing French global manufacturing business.

Based on the initial geographical challenges we faced, I engaged Norm Gauthier to provide organizational consulting support in the U.S. I knew he was someone I could work with and trust, especially in working remotely with me from Europe. His experience, allowed him to quickly assess what we had, the major challenges we faced, and helped identify step by step what needed to be done. He also helped define the needs in terms of skills and competencies required in building an effective international HR presence.

He used his business consulting experience and knowledge of HR practice to carefully focus on individual and collective development 'gaps' creating conditions that allowed team members to take risks, experience new roles and ...in the end take on more of a leadership position. During this change management process, he took on individual and team coaching assignments in support of several organizational initiatives. He also developed several international train-the-trainer development modules, linking each to the staged development and roll-out of critical management tools.

Results of the work… we now have a worldwide HR organization that uses the same processes and tools despite their location in the world, which is rare for a Global company. Our HR members are recognized by Business Unit management as professionals they involve early in the change process to provide advice and counsel. And, with the focus on developing leadership and accountability at the operational HR management level, the team now exercises a different level of problem solving and collaboration that requires less leadership time and involvement in decision making.

An outstanding work quality that is very effective…Norman respects the fine line between the 'decision maker' and the team - thus creating a challenging environment for the boss and a safe environment for the team to take on initiatives and risk - learning conditions that we needed.

J. Dekker,
Executive V.P., Human Resources Sperian Protection