It's not uncommon to hear a small business owner say . "I need to grow my business to the next level" But! The "but" often follows the path to people and why they don't seem to understand the challenges of growing a business today. An owner of a small accounting firm expressed it this way .they are often unprepared in critical situations, procedures don't seem to mean anything and they spend a lot of time on unimportant tasks. Getting their ideas is like pulling teeth and they look to me for answers as a supervisor instead of the owner of the business. When a business owner starts to talk and feel this way, thoughts about getting to the next level appear to pale in comparison to the real priorities.
Whether the owner built the business from scratch, inherited it or bought it, it's time to view the present state through a different lens. What they're apt to see is, a business culture that once drove success now on life support being drained of the emotional investment that is necessary to sustain and grow a business. Reaching for the paddles to revive the culture means finding ways to make people feel like owners even though they're not. Their level of commitment and passion will never be equivalent to the owner, but there are things that can be done to dramatically increase the team's level of accountability and passion. The goal is not to share actual ownership, but to create a culture that reflects a sense of pride of commitment to organizational success.
Here are some ways to make that happen:
1. Engage People in Goal Setting