Challenge Your Thinking

I Remember Going to the Event, But I Don't Remember Much Else

"Hey, Jack! That seminar I sent you to last week? Any chance you can give us all an overview at...

Leadership and Communications - Part 2

No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is...

Can't Change It

"If you don't like something, change it. If you can't change it, change your attitude." - Maya Angelou

Customer Service Leads to Customer Loyalty

All customers want and expect superior customer service, and it is all too important that we give it to them.

5 Simple Tips For Dealing With Nasty Customers

If you've been in business very long, you've likely heard it all! You know, the irate customer who is going...

Turn Your Customer Complaint into a Positive

The last thing we want to hear during our work day is complaints from customers.

Developing Peak Performers

"A financial analyst once asked me if I was afraid of losing control of our organization.

6 Danger Signs You May Be Headed to Micro-Management

Do you 'manage people' or mentor and support competencies and activities? Here are six 'macro' tips to avoid the pitfalls...

Building a Strong Business Relationship

When it comes to business and sales, building a strong relationship is critical.

The Leader as Coach

Vision alone is not enough. Much like a football team that is playing in the Super Bowl, having a game...

1 | 2 | 3 | 4 | 5 | 6 | 7 |

I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.

Heather,
Twin City Electric & Alarms

Executive Coaching & Consulting - Boston, MA